I think it was the very first post I made when I started doing these workplace/organizational culture themed “Wisdom Wednesday” posts – the best lesson the best manager I never directly worked for taught me.
“At the end of the day, forget all the rules and policies and guidelines because those are just words on paper that someone could change tomorrow. Instead, ask yourself – did I solve the problem of the person standing in front of me?”
And, even though it took me a second to think who the person with blonde hair could be that this person who sent in a general compliment to our library’s general email address was referring to, maybe that man with glasses, a beard and green lanyard did solve someone’s problem and make their day a little better.
This is about me (I rock!) but it isn’t – you want to know who your best ambassadors are?
They’re the ones people take time to write letters about. Or whose names they bring up when they hear you work at the library (two individual coworkers and one subset group of employees got name checked just in casually talking to other participants at a first aid recertification I went recently.)
Amazingly simple. Yet amazingly easy to forget.
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