A good article which is especially relevant to libraries where we hear many tech-related questions every day and struggle with how far we go with our tech-support role, how we train staff to answer tech questions and whether “Tech Help Desk” is the new “Reference Desk” for the modern library.
Think of the tech industry as being built on an ever-increasing number of assumptions: that you know what a computer is, that saying “enter your Wi-Fi password” means something to you, that you understand what an app is, that you have the desire to manage your Bluetooth device list, that you’ll figure out what USB-C dongles you need, and on and on.