Day: April 3, 2008

Top Five Reasons Why "The Customer Is Always Right" Is Wrong

Part of the reason that some librarians prefer to call patrons “customers” is that they believe in ideas such as “the customer is always right”.  But here's a

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I started this blog in 2006 when I was doing my Master of Library Science degree at the University of Western Ontario.

6,900 posts and 3,356 comments since 2006.

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