“Migrants” – Sam Baker
One of the best managers I’ve known (at least measured by how many quotes of theirs I regularly regurgitate) once said something to this effect:
One important thing to remember – those rules, policies, guidelines we have? They’re all just words on paper. They’re arbitrary. And they can be changed completely tomorrow, sometimes by the same person who wrote them today. So ultimately, what you need to ask yourself every day, every transaction is ‘What am I doing to help the person standing in front of me?'”
If only we lived in a world where everyone realised this instead of the world we have now.