Head Tale

LPL recently, and without much fanfare, switched from sending out overdue notices a week (!) after a book came due to sending a notice two days in advance of your books coming due.  It's a small change, very easy to do with ILS software these days apparently, but one that shows that even in a library that seems as corporate-minded as pretty much any I've visited (this includes many libraries in Alberta), sometimes serving your public wins out over the bottom line.  (Of course, I was at the LPL board meeting where they discussed this change and someone mentioned that there are studies which show that revenue from fines don't drop signficantly even with advance warnings.  So maybe this wasn't a completely magnanimous gesture.  But as someone who's racked up my share of fines over the year, not to mention someone who thinks you should always put the patron first, I appreciate the change.)