Top Five Reasons Why "The Customer Is Always Right" Is Wrong

Part of the reason that some librarians prefer to call patrons “customers” is that they believe in ideas such as “the customer is always right”.  But here's a good list of Five Reasons Why “The Customer is Always Right” is Wrong.

We run more than 3 million people through our books every month. One or
two of those people are going to be unreasonable, demanding jerks. When
it’s a choice between supporting your employees, who work with you
every day and make your product what it is, or some irate jerk who
demands a free ticket to Paris because you ran out of peanuts, whose
side are you going to be on?

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