Saturday Snap – Customer Service

Often times, working in libraries means you’re getting abused – by patrons who are mad that you won’t waive their hundreds of dollars in fines or pissed that you won’t give them unlimited guest passes on the Internet or that you don’t know the name of that book that they want to read “that’s blue”.  Or by co-workers who want you to read their mind or drop a major project on you Friday at 3:55pm or who don’t respond to e-mails until you prompt them half a dozen times.

But then sometimes, after you make a small gesture of going above & beyond what is expected in the regular course of your daily work, you receive a surprise gift in the mail like this.  And it’s all worthwhile…

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